Privacy Policy

This Privacy Policy explains how Fruityflowerdelivery Ltd ("we", "us", or "our") collects, uses, shares, and protects personal information when you interact with our catering services, website, and communications. We act as a controller for the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our aim is to process information fairly, transparently, and in a way that supports clear expectations for clients, suppliers, and visitors.

Information we may collect includes identity and contact details (such as name, email address, phone number, and company role), event specifics (venue, timing, headcount, dietary notes), correspondence, and basic technical data about site visits (IP address, device type, browser, pages viewed, and referring source). We gather information directly from you through enquiries and bookings, and indirectly via cookies and analytics that help us understand site performance and improve usability.

We rely on several lawful bases for processing: contract (to provide quotes and deliver services), legitimate interests (to manage operations, protect our business, and improve services), consent (for selected marketing communications), and legal obligations (such as tax and accounting). Where we use consent, you can withdraw it at any time using the links provided in our messages or by contacting us using the details below.

Typical uses of personal information include preparing proposals, coordinating deliveries and staffing, invoicing, responding to questions, and maintaining records. We may share data with trusted third parties who support our operations, such as payment processors, scheduling tools, couriers, and IT providers. These parties receive only the information necessary to perform their tasks and are bound by appropriate safeguards. International transfers may occur where a provider is located outside the UK; in such cases we implement suitable transfer mechanisms, for example standard contractual clauses or equivalent protections.

Retention periods depend on the nature of the data and our legal or operational needs. In general, enquiry records may be kept for up to two years for reference and accountability, while transaction records may be retained for longer to meet statutory requirements. We regularly review retention schedules and delete or anonymise information that is *** longer required for the purposes described here.

Your rights under UK GDPR include the right to access your data, to request rectification, erasure, or restriction, to object to certain processing, and to data portability where applicable. If you would like to exercise a right, please contact us using the information provided below. We will respond within a reasonable timeframe and explain any circumstances that may limit a request, such as legal retention duties or compelling legitimate grounds.

Cookies and similar technologies help us measure site performance and tailor content. Essential cookies support security and core features, while optional analytics allow us to understand engagement with pages and forms. You can manage preferences through your browser settings and by using the cookie choices displayed on our site. Further details of cookie categories and lifespans are available upon request.

Security measures include access controls, encryption in transit, and staff training designed to reduce risks associated with handling personal data. While safeguards are maintained with care, *** method of transmission or storage can be entirely free of vulnerability. We assess suppliers, monitor incidents, and act promptly to mitigate issues if they arise.

For children’s information, our services are directed at adults organising events. If we learn that a child’s personal information was provided without appropriate permission, we will take steps to remove it where feasible.

If you have concerns about our handling of personal information, we encourage you to contact us first so we can address the matter. You also have the right to raise a concern with the Information Commissioner’s Office (ICO) in the United Kingdom. Details about the ICO’s processes are available on its official website.

Contact details for data matters: Fruityflowerdelivery Ltd, 42 Oxford Road, Manchester M13 9PL, United Kingdom. Phone: + (44) 758 392-06-14. Email: Fruityflowerdelivery@outlook.com. For booking enquiries: Fruityflowerdelivery@gmail.com. Please include enough context in your message so we can identify records and respond effectively.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Material updates will be highlighted on this page with a revision date. Continued use of our website and services after an update indicates that you have reviewed the changes.