Legal & Compliance

Information for consumers and organisers in Great Britain: terms, rights, data protection, allergens, cookies and complaints.

Read our Privacy Policy Make a complaint / DSAR

Terms of service (GB)

These Terms set out the agreement between the customer and Fruityflowerdelivery Ltd (company ***. 11784562) for catering services supplied in the United Kingdom. By placing an order you confirm you are authorised to engage our services and accept these terms.

Bookings are subject to availability and written confirmation.
Quoted prices include VAT where applicable; VAT registration: GB 412 3456 21.
Deposit and final balance terms will be stated in the booking confirmation.

Consumer rights: for distance or off-premises contracts you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (GB). See the cancellations & refunds section for timelines and your remedies.

Privacy & Data Processing

We process personal data to confirm bookings, deliver services and comply with legal obligations. Our lawful bases include contract performance and legitimate interest.

Retention periods: booking records retained for statutory accounting and safety purposes.
Third-party processors: payment providers and delivery partners; data-sharing limited to necessary fields.
Data subject rights (GB/GDPR): access, rectification, restriction, erasure and objection — submit requests via the DSAR form below.

Contact our Data Protection Officer at Fruityflowerdelivery@outlook.com.

Cookie policy (summary)

We use cookies to improve functionality and measure site usage. You can accept or decline non-essential cookies via the cookie banner. Essential cookies are necessary for site operation and booking workflow.

Essential: session, cart and security tokens.
Analytics: aggregated usage data to improve services.
Marketing: optional, used with consent only.

Full details available in our Privacy Policy.

Allergens & Food Safety

We operate to UK food safety standards. Our menu items may contain allergens; customers must notify us of any allergen requirements at booking.

We label common allergens and keep allergen matrices for all platters and menus.
Cross-contamination risks are minimised, but not eliminated — we cannot guarantee an allergen-free environment.
For severe allergies, we recommend arranging a bespoke menu and confirming procedures in writing.

Common allergens (examples)

Gluten

Nuts

Dairy

Soy

Liability, cancellations & consumer remedies

Our liability for direct loss is limited to the total price paid for the event or service. We are not liable for indirect or consequential losses except when required by law. This does not affect statutory consumer rights in GB.

Cancellation by the customer may incur a fee as per the booking confirmation. For cancellations within 14 days of a consumer distance contract, statutory rights may apply. Refunds are issued to the original payment method unless otherwise agreed.

We are not responsible for delays or failures caused by events outside reasonable control (extreme weather, road closures, supplier failures). We will communicate promptly and offer alternative options where possible.

Complaints & Data Subject Access Requests (DSAR)

If you are unhappy with any aspect of our service, please contact us first so we can resolve the matter. For data access or deletion requests under UK GDPR, use the form.

We aim to acknowledge complaints within 3 working days and issue a full response within 20 working days where practicable.

Submit a complaint or DSAR

If unresolved you may escalate to the Information Commissioner's Office (ICO) for data matters or seek advice from Citizens Advice for consumer disputes.